1. Cancelling an order
You can cancel an order any time before the kitchen accepts it. After that the food is being prepared, so please call the branch straight away and we will do our best to help.
2. If something is wrong with your order
If an item is missing, incorrect or not up to standard, tell the branch the same day and have your order number ready. Photos help. We will offer a replacement, credit or refund depending on the problem.
3. Orders we cannot fulfil
If an item becomes unavailable we will contact you to substitute it or remove it. If we have to cancel an order, any online payment is refunded in full.
4. How refunds are paid
Refunds go back to the original payment method: your bKash or Nagad account or your card. The time it takes depends on the payment provider or your bank.
5. Cash on delivery
When you pay cash on delivery nothing is charged in advance, so a cancelled order needs no refund. If you were charged for a problem order, we will settle it with you through the branch.
6. How to contact us
Call the branch you ordered from. You will find phone numbers on our contact page and on each branch page.
Questions? Call your nearest branch or visit our contact page.